User Guide

About delivery

Delivery time

We will ship within 3 to 7 business days from the date of your order (confirmation of payment in the case of bank transfer).
(We are closed on Saturdays, Sundays, and holidays)

*If you order with a credit card, your order will be shipped within 3 to 7 business days after receiving your order.
*If you order by bank transfer, your order will be shipped within 3 to 7 business days after confirming your payment.

mail delivery

Shipping fee is 253 yen (tax included) nationwide.
Some products cannot be selected due to size.
*This delivery method involves dropping the package into the mailbox of the destination.
*Even if the product is eligible for mail delivery, if the quantity exceeds the specified quantity, we will change it to regular delivery.
*It will take longer than normal shipping. Delivery will take approximately one week, but depending on the location, it may take more than two weeks.
*Please note that even if there is a delivery accident after shipping from our store, we will not be compensated at all.

About free shipping within Japan

Free shipping for purchases over 11,000 yen (tax included).

About remote islands

If the delivery destination is a remote island or mountainous area, an additional fee will be added to the standard shipping fee.
In such cases, we will contact you separately.
Please also note that we are unable to specify dates or times.

[Delivery to overseas / International Shipping]

This e-commerce site supports overseas shipping.

International Shipping Policy We ship internationally to select destinations worldwide via DHLPlease review the following terms before placing your order:

Shipping Carrier & Rates: All international orders are dispatched exclusively via DHL.Shipping fees are calculated at checkout based on destination and weight.

Shipping Insurance: International shipments do not include shipping insurance. We are not liable for packages lost, stolen, or damaged during transit once handed over to DHL.

Customs, Taxes & Duties: Import duties, taxes, and customs clearance fees are not included in the item price or shipping charges. These fees are the recipient's responsibility and may be collected by DHL or local customs upon delivery.

Delivery lead time: Orders are dispatched within 3–7 business days. Delivery typically takes 5–10 business days after dispatch, depending on the destination and customs clearance. Tracking numbers will be provided via email once shipped.

About payment methods

Bank transfer (prepayment)

The item will be shipped after confirming the payment.
The payment address is as follows.

*Please make the payment to the bank account listed in the order confirmation email.
*Fees are to be borne by the customer.
*In the case of bank transfer, if the transfer is not received within 2 weeks of your order, the order will be treated as cancelled. Thank you for your understanding.

credit card

The following credit cards are accepted.

VISA, Master Card, AMERICAN EXPRESS, JCB

Other payment methods

The following payment methods are available.

Apple Pay, Google Pay, Shop Pay

About returns

Return period

We will accept returns within 7 days after receiving the product.

For returns due to customer circumstances (wrong image, wrong order, etc.), the customer will be asked to pay the round-trip shipping costs (shipping fee for shipping the product and shipping fee for returning the product).
If the item is defective, we will bear the cost.

defective product

If there is an initial defect in the product, please contact us using the "Contact Us" page.
In principle, we do not accept returns or exchanges due to customer convenience.

[Returns and exchanges for orders from overseas / International Returns]

International Returns & Exchanges All international sales are final. We do not accept returns, exchanges, or cancellations for customer convenience (e.g., wrong size, unexpected appearance). If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the product and outer packaging.

Dealing with absences

What to do when you are absent

If we are unable to deliver your package due to your absence, the delivery company will post an absentee note.
Please be sure to receive your package by the storage deadline (about 1 week).

If you do not receive the shipped item

If the package is returned due to long-term absence, expiration of the storage period, refusal to receive the package, etc., it will be canceled after the product has been shipped, and we may charge you for the return shipping fee separately.
If for some reason you no longer need the product, please contact us by email or phone to inform us of your wish to cancel before shipping or after receiving the package.

[International Refusal & Unpaid Customs]

Refusal of Delivery & Unpaid Customs Duties If a package is returned to us due to an incorrect address, failure to claim, or refusal to pay customs duties/taxes, the customer will be responsible for all return shipping costs and customs administrative fees. These expenses will be deducted from any applicable refund.

About reserved products

Pre-order items

Pre-ordered items will be shipped on the scheduled shipping date listed on each item.
The estimated shipping date may change.
Please note that it is not possible to specify the delivery date and time for reserved items.

It is possible to purchase this item with other items (purchased in the same cart), but it will be shipped together with the pre-order item.
Please note that if you purchase this item separately from other items (purchasing each item in separate carts), each cart will be shipped separately.

Regarding product bundling

Included

Items purchased in the same cart will be shipped together. Please note that if you purchase items in separate carts, each cart will be shipped separately.

About email newsletter

How to subscribe

To subscribe, check the "Receive updates on news and offers by email" checkbox under the email address field during the order process.
Alternatively, enter the email address you would like to receive in the "NEWSLETTER" field at the bottom of the page and click "Sign up" to complete your subscription registration.

How to cancel

At the bottom of the e-mail magazine distributed by our store, unsubscribeIf you click on the link, you will stop receiving the service.
If you have any problems, such as not receiving emails even after canceling, please contact us through the inquiry form and we will promptly resolve the issue.